Refund Policy
Last updated: August 3, 2026
Gateplex's Free tier has no charge, so there is nothing to refund.
Enterprise Plans
Refund and billing terms for Enterprise plans are outlined in your individual service agreement. Contact your account representative or sales@gateplex.ai with any billing questions.
Exceptions
No refunds will be issued for accounts suspended or terminated due to violation of our Terms of Service.
How to Request a Refund
Email support@gateplex.ai with your account email and the details of your request. We will respond within 5 business days.